A Voice response system is a specialized technology
which responds to voice commands without assistance from a person. VRS provide
callers with a range of automated options, allowing them report specific
information.
Here are few tools (FreePBX, Asterisk or TriBox)
which is powerful and great advocacy.
Once VRS system set up & configured information
will automatically distributed to and collated from incoming caller. Another
use of voice response system is for record keeping. Certain software can make
data entry voice activated, allowing the user to enter data without using their
hands.
Advantages
from IVRS using system:-
§ Increase customer service efficiency
§ Increase first contact resolution
§ Increase agent and company efficiency
§ Reduce operational cost
§ Increase professionalism
§ Increase customer satisfaction
§ Web assistance
So, these are the general benefits of having IVRs or VRS in your office.
The recent advance in voice response system
business can save on labor and better use of employee resource, while still
serving their client’s need.
VRS system provides number of features which
make your tasks easy. Voice response system allow caller to speak their
request, instead of punching in the punching number on their phone keypad.
There are many benefits that 